Complaints and corrections

Last reviewed 7 October 2026

This page explains how to raise a complaint. It covers patients with a concern about a dental practice, and practice teams who have spotted a problem with their listing on this site.

Complaints about a dental practice

If you have a concern about the care you received from a dental practice, the right route depends on the type of complaint.

Step 1 - Complain to the practice first. Most complaints are sorted out this way. Write to the practice manager and explain your concern. Every practice registered with the CQC must have a complaints procedure.

Step 2 - If the practice does not sort out your complaint, where you go next depends on how you paid:

  • NHS treatment: complain to your local integrated care board (ICB). Since 1 July 2023, ICBs handle complaints about NHS dental services, not NHS England. If you are still unhappy after that, you can go to the Parliamentary and Health Service Ombudsman.
  • Private treatment: contact the Dental Complaints Service, which helps private patients settle complaints with their dentist.

Step 3 - If you think a dentist is not fit to practise, for example because of serious mistakes or dishonesty, tell the General Dental Council (GDC). For serious concerns about safety or the quality of care at a practice, tell the Care Quality Commission (CQC), which registers and inspects dental practices. The CQC does not handle individual complaints, but it uses what you tell it to decide where to inspect.

Useful contacts:

Complaints or corrections about a listing

If you are a practice team member and you have spotted incorrect information on your listing - wrong address, phone number, services, or any other details - please contact us and we will correct it.

To report incorrect listing data: email us at [email protected] with the practice name, the URL of your listing, and the specific information that needs correcting. We aim to respond within one working day.

To claim and manage your listing directly: visit our claim your listing page. Once your claim is verified, you can send us updates to your details, photos and treatments.

For all other enquiries: [email protected]

Complaints about Dentist-London.com

If you have a complaint about the content or operation of this website, please email [email protected]. We will respond within five working days.