This page explains how to raise a complaint – whether you are a patient with concerns about a dental practice, or a practice team member who has spotted an issue with your listing on this site.
Complaints About a Dental Practice
If you have a concern about the care you received from a dental practice, the right route depends on the nature of the complaint.
Step 1 – Complain directly to the practice. Most complaints are resolved quickly this way. Contact the practice manager and explain your concern in writing. Practices are required by the CQC to have a formal complaints procedure.
Step 2 – If the practice does not resolve your complaint satisfactorily, contact the NHS England Customer Contact Centre (for NHS treatment) or the General Dental Council (for concerns about a dentist’s fitness to practise).
Step 3 – For serious concerns about patient safety or care quality, contact the Care Quality Commission (CQC), which regulates and inspects dental practices.
Useful contacts:
- NHS England Customer Contact Centre: 0300 311 2233
- General Dental Council: 020 7167 6000 or [email protected]
- Care Quality Commission: www.cqc.org.uk/give-feedback-on-care
- NHS 111 for urgent dental concerns: 111
Complaints or Corrections About Your Listing
If you are a practice team member and you have spotted incorrect information on your listing – wrong address, phone number, services, or any other details – please contact us and we will correct it promptly.
To report incorrect listing data: email us at [email protected] with the practice name, the URL of your listing, and the specific information that needs correcting. We aim to respond within one working day.
To claim and manage your listing directly: visit our Claim Your Listing page where you can take control of your practice profile, update your details, and add photos and treatment information.
For all other enquiries: [email protected]
Complaints About Dentist-London.com
If you have a complaint about the content or operation of this website, please email [email protected]. We take all complaints seriously and will respond within five working days.